RewardSensei

Account and privacy

Delete your RewardSensei account

You can delete your account from RewardSensei Settings. When deletion succeeds, it removes your RewardSensei sign-in, active cloud account, and data tied to that account. Store, processor, support, and local browser records are handled separately as described below.

Delete your account in the app

  1. Cancel any active App Store, Google Play, or web subscription. Deleting your account does not cancel external billing.
  2. Open RewardSensei and open Settings.
  3. Under Data and privacy, select Delete account.
  4. Sign in again if asked. For security, the deletion control requires a recent sign in.
  5. Type DELETE to confirm, then select Delete account.

You can also use the same account controls on the web after you sign in to RewardSensei. Open Dashboard, then Settings, and use Delete account.

If you cannot access your account

Email rewardsensei@myhappy.family from the email address connected to your RewardSensei account. Use the subject "Account deletion request." We may ask you to verify account ownership before processing the request.

Your message and any identity-verification replies are handled as support correspondence. They are separate from the data inside your RewardSensei account and may be kept as needed to process or document the request, protect accounts, or meet legal obligations. Do not email a bank password, MFA code, full card number, or CVV.

Data deleted with your account

The deletion workflow removes the RewardSensei authentication record and active cloud account. Account-linked database rows are deleted with it, as applicable, including:

  • Cards, benefit usage, synced offers and loyalty data.
  • Derived spending totals, saved trips, and notification preferences.
  • Push tokens, household membership, and sharing associations tied to the deleted account.

Data that may be retained

Limited records may be retained as needed for legal, security, fraud-prevention, financial reconciliation, or backup purposes. RewardSensei removes the deleted account identifier from retained billing-webhook reconciliation records. Backups follow their normal rotation, and service providers may retain records under their own legal and operational policies.

Local browser-extension data is not removed when you delete the cloud account. Clear local data in extension settings or uninstall the extension, subject to your browser's storage behavior. Account deletion also does not cancel a subscription or remove purchase, transaction, entitlement, telemetry, diagnostic, AI-request, notification-delivery, or support records independently retained by Apple, Google, RevenueCat, Stripe, PostHog, Sentry, Expo, the configured AI provider, or your email provider or ours.

If you need help with a record held outside the RewardSensei account, contact RewardSensei support. We may need to verify account ownership and cannot delete records that another provider must retain under its own policies or legal obligations.

More information

Read the RewardSensei privacy policy or visit RewardSensei support for help.